Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned.

If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE – ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing that is not possible, your complaint should be submitted within 12 months of the incident or within 12 months of discovering that you have a problem.

You should address your complaint in writing to the Practice Manager who will make sure that we deal with your concerns promptly and in the correct way. Please be as specific and concise as possible.

To make a complaint or suggestion please email us on nhsnwl.gpcenquiries@nhs.net